Epic 300 U Upright Exercise Bike Review

Average Reviews:

(More customer reviews)I bought and returned the first unit -- the battery wouldn't charge. The electrical system didn't work. I returned it and got a second unit directly from the manufacturer -- the same problem. Today, I got the story after from their customer service tech department after a few calls and long waits.

This is a 2005 model. If the battery is allowed to go completely dead, an internal part -- the control panel -- goes dead and needs to be replaced. The tech said that since it is a 2005 model, it has probably been in the warehouse for a long time. So that's the problem, the battery has been drained for too long and the electronic control panel needs to be replaced. This was my second customer service call on the problem.

On the first customer service call, they said that I needed to ride the bike for about 20-30 minutes first to charge the battery. Without the electricity working, the resistence is very hard and moving the pedals is very difficult. Over several sessions, I managed to turn the pedals for over an hour, but still the electricity didn't start. On the second customer service call, I got the full story that the machine will never work because it sat too long unused (in their warehouse). Thanks guys for the unnecessary physical torture.

Now I'm past the 30 day return date. Their warranty only allows replacement parts. They knew just what the problem is, so they are going to send me a part to replace myself. That's going to be a complete circus. The internal components are rediculous, if you can remove the plastic sides without breaking them.

DON'T BUY THIS. By design, the control board will die if it's not used. I have the second unit which is defective because it sat too long in their warehouse. Now I'm ripped off for $400 and waiting for them to send me an electronic part which I'm supposed to replace myself -- they're selling defective junk.

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Product Description:
Offering a gym-quality workout in the comfort of your spare bedroom, the Epic U upright exercise back is loaded with valuable, sweat-inducing features. The bike is built around a smooth, frictionless Silent Magnetic Resistance (SMR) system that lets you adjust your workout intensity without pausing or interrupting your pedaling. Simply choose one of the 10 intensity levels depending on your specific workout and conditioning goals. If you don't want to set your own pace, you can turn to the six personal trainer workouts, which automatically adjust the bike's resistance levels to focus on aerobic, weight loss, or performance goals, or the two heart rate programs, which help you stay in your target workout zone by coordinating resistance with heart rate levels. Plus, it's easier than ever to select a specific resistance level thanks to the 1-Touch Resistance option, which keeps you from having to tediously scroll through all the levels.
Other details include a convenient Step-In design with a low threshold for easy access and exit; a PowerPulse heart rate monitor with pulse-sensitive sensors built right into the handlebars; an adjustable, two-speed CoolAire workout fan integrated within the console; a Target Pacing Coach that helps you maintain the perfect workout pace; a multi-window LED display that tracks your speed, time, distance, and calories burned; and a patented, high-tech GelSoft seat that's comfortable and inviting. The Epic U exercise bike measures 58 by 46 by 22 inches (W x H x D) and weighs 125 pounds.

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